Answers About Our Returns Policy
We have a no-change-of-mind or change-of-heart policy. Dresses bought in-store are final sale and can not be refunded or exchanged, besides situations covered by the Australian Consumer Law.
If for whatever reason we fail to get your dress by the wear date you will be contacted so an exchange or refund can be arranged. If a designer is running late on production, you will be contacted to arrange an exchange or refund.
We have a no-change-of-mind or change-of-heart policy. Dresses bought in-store are final sale and can not be refunded or exchanged, besides situations covered by the Australian Consumer Law.
If for whatever reason we fail to get your dress by the wear date you will be contacted so an exchange or refund can be arranged. If a designer is running late on production, you will be contacted to arrange an exchange or refund.
If you are unhappy with your purchase, you are welcome to return your item/s for a store credit within 7 days of the item being marked as “delivered”. Once you receive the return label from Milivine Boutique, the item must be passed over to the carrier within 5 days.
If you are unhappy with your purchase, you are welcome to return your item/s for a store credit within 7 days of the item being marked as “delivered”. Once you receive the return label from Milivine Boutique, the item must be passed over to the carrier within 5 days.
We do not offer refunds to original payment methods.
We only offer store credits.
Store credits are valid for 24 months and can be used for any item/s on our website.
We do not offer refunds to original payment methods.
We only offer store credits.
Store credits are valid for 24 months and can be used for any item/s on our website.
If you purchased your items using a discount code, your store credit will be issued for the discounted amount you paid (minus the original shipping & return label costs). There will be no store credit issued for shipping costs.
For returns initiated within the Australia, a return label will be provided by Milivine Boutique and a flat rate of $15 will be deducted from your store credit.
Please Note: Items purchased with a store credit are final sale and will not be accepted for return.
If you purchased your items using a discount code, your store credit will be issued for the discounted amount you paid (minus the original shipping & return label costs). There will be no store credit issued for shipping costs.
For returns initiated within the Australia, a return label will be provided by Milivine Boutique and a flat rate of $15 will be deducted from your store credit.
Please Note: Items purchased with a store credit are final sale and will not be accepted for return.
This is very simple. To start the return process, please click here to use the self return portal
Once you have received instructions from our team, the dress must be sent back to us within 5 days.
If the dress isn't sent within the 5 day window, your store credit will be denied.
If you’re having trouble or have questions, please email us at returns@villoniboutique.com.
Our team will respond within 1 - 2 business days.
This is very simple. To start the return process, please click here to use the self return portal
Once you have received instructions from our team, the dress must be sent back to us within 5 days.
If the dress isn't sent within the 5 day window, your store credit will be denied.
If you’re having trouble or have questions, please email us at returns@villoniboutique.com.
Our team will respond within 1 - 2 business days.
The procedure is the same as above, however store credits aren't issued for the cost of duties, taxes, customs, or VAT.
When returning an item internationally, shipping is the responsibility of the customer. The customer may opt for whichever carrier is most convenient, however tracking is required.
Milivine Boutique is not liable for any returns which are lost in transit or are sent incorrectly.
Any applicable import taxes, customs, duties or VAT are at the expense of the customer. If these are not paid, the receipt of the dress will be refused by Milivine Boutique and returned back to you at your expense.
If for whatever reason you refuse import of the item and request to have it returned to us, you are subject to pay for return shipping.
The procedure is the same as above, however store credits aren't issued for the cost of duties, taxes, customs, or VAT.
When returning an item internationally, shipping is the responsibility of the customer. The customer may opt for whichever carrier is most convenient, however tracking is required.
Milivine Boutique is not liable for any returns which are lost in transit or are sent incorrectly.
Any applicable import taxes, customs, duties or VAT are at the expense of the customer. If these are not paid, the receipt of the dress will be refused by Milivine Boutique and returned back to you at your expense.
If for whatever reason you refuse import of the item and request to have it returned to us, you are subject to pay for return shipping.
Once our team has inspected your return (this can take up to 7 business days depending on volume of returns), we will contact you to inform you whether the return was approved or rejected. If the return was approved, you will be able to access your store credit immediately by logging into your account.
To view or apply your store credit to your next purchase, you must log in to your account using the email provided on your order. A one-time log in code will be sent to your email to log you in, so please ensure you have access to the email which is provided.
Once our team has inspected your return (this can take up to 7 business days depending on volume of returns), we will contact you to inform you whether the return was approved or rejected. If the return was approved, you will be able to access your store credit immediately by logging into your account.
To view or apply your store credit to your next purchase, you must log in to your account using the email provided on your order. A one-time log in code will be sent to your email to log you in, so please ensure you have access to the email which is provided.
Unfortunately, we are currently unable to process exchanges. You can return the item to us for a store credit which you can use to place a new order.
Unfortunately, we are currently unable to process exchanges. You can return the item to us for a store credit which you can use to place a new order.
All returns are inspected by our quality assurance team. To be eligible for a store credit, your item must be in the same condition that you received it, unused, with all tags attached, and in its original packaging.
Any signs of a dress having been used will be denied for a store credit.
If a dress is received and found to be without tags attached, original packaging not intact, deodorant stains, strong scents of perfume, makeup, dirt, stains, damage, holes/tears, pulls in the material, animal hair, grass stains, odours, etc, the return will be denied.
If a return item is denied, the customer will be contacted and the item returned back to the customer.
Please Note: Items purchased with a store credit are final sale and will not be accepted for return.
All returns are inspected by our quality assurance team. To be eligible for a store credit, your item must be in the same condition that you received it, unused, with all tags attached, and in its original packaging.
Any signs of a dress having been used will be denied for a store credit.
If a dress is received and found to be without tags attached, original packaging not intact, deodorant stains, strong scents of perfume, makeup, dirt, stains, damage, holes/tears, pulls in the material, animal hair, grass stains, odours, etc, the return will be denied.
If a return item is denied, the customer will be contacted and the item returned back to the customer.
Please Note: Items purchased with a store credit are final sale and will not be accepted for return.
For returns initiated within the Australia, a return label will be provided by Milivine Boutique and a flat rate of $20 will be deducted from your store credit.
When returning an item internationally, shipping costs are the responsibility of the customer.
For returns initiated within the Australia, a return label will be provided by Milivine Boutique and a flat rate of $20 will be deducted from your store credit.
When returning an item internationally, shipping costs are the responsibility of the customer.
There will not be any exceptions. If a return is requested after the 7-day window, it will be denied.
If a dress is sent later than 5 days after receiving the return label, it will be denied. If a dress is received and found to be without tags attached, original packaging not intact, deodorant stains, strong scents of perfume, makeup, dirt, stains, damage, holes/tears, pulls in the material, animal hair, grass stains, odours, etc, the return will be denied.
If a return item is denied, the customer will be notified and the item returned back to the customer.
There will not be any exceptions. If a return is requested after the 7-day window, it will be denied.
If a dress is sent later than 5 days after receiving the return label, it will be denied. If a dress is received and found to be without tags attached, original packaging not intact, deodorant stains, strong scents of perfume, makeup, dirt, stains, damage, holes/tears, pulls in the material, animal hair, grass stains, odours, etc, the return will be denied.
If a return item is denied, the customer will be notified and the item returned back to the customer.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 2 days after your dress has arrived to contact us that your item is damaged to receive a replacement item.
In the rare circumstance where the customer receives a faulty item, Milivine Boutique will cover the cost of shipping as well as the shipping of the replacement item.
Important Note: Glitter, gems, florals, or sequins shedding from the dress is not considered a fault or a defect. It is perfectly normal for these dresses to shed.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 2 days after your dress has arrived to contact us that your item is damaged to receive a replacement item.
In the rare circumstance where the customer receives a faulty item, Milivine Boutique will cover the cost of shipping as well as the shipping of the replacement item.
Important Note: Glitter, gems, florals, or sequins shedding from the dress is not considered a fault or a defect. It is perfectly normal for these dresses to shed.
If for whatever reason a refund is being processed, it can take 10 - 14 business days for the refund to reflect on your original payment method.
If for whatever reason a refund is being processed, it can take 10 - 14 business days for the refund to reflect on your original payment method.
If you have received a credit note, under NO circumstances will the expiration date be extended.
Credit notes MUST be used within 1 year from the date issued, unless otherwise stated on the credit note.
Credit notes may ONLY be used toward full-priced items which are in stock.
Credits may NOT be used towards ordering in a dress.
If you have received a credit note, under NO circumstances will the expiration date be extended.
Credit notes MUST be used within 1 year from the date issued, unless otherwise stated on the credit note.
Credit notes may ONLY be used toward full-priced items which are in stock.
Credits may NOT be used towards ordering in a dress.