(This policy has been revised and will apply to all new orders placed on or after July 25th, 2024. Orders placed prior to July 25th, 2024 will adhere to the original returns policy.)
If you are unhappy with your purchase, you are welcome to return your item/s for a store credit within 7 days of the item being marked as “delivered”. Once you receive the return label from Villoni Boutique, the item must be passed over to the carrier within 5 days.
Store credits are valid for 24 months and can be used for any item/s on our website. We do not offer refunds to original payment methods.
If you purchased your items using a discount code, your store credit will be issued for the discounted amount you paid (minus the original shipping & return label costs). There will be no store credit issued for shipping costs. If your order qualified for free shipping, a $15 deduction will apply to the store credit amount.
For returns initiated within the Australia, a return label will be provided by Villoni Boutique and a flat rate of $15 will be deducted from your store credit.
Please Note: Items purchased with a store credit are final sale and will not be accepted for return.
HOW DO I INITIATE A RETURN?
This is very simple. To start the return process, please click here to use self return
Once you have received instructions from our team, the dress must be sent back to us within 5 days.
If the dress isn't sent within the 5 day window, your store credit will be denied.
If you’re having trouble or have questions, please email us at returns@villoniboutique.com.
Our team will respond within 1 - 2 business days.
HOW DO I RETURN MY INTERNATIONAL ORDER?
The procedure is the same as above, however store credits aren't issued for the cost of duties, taxes, customs, or VAT.
When returning an item internationally, shipping is the responsibility of the customer. The customer may opt for whichever carrier is most convenient, however tracking is required. Villoni Boutique is not liable for any returns which are lost in transit or are sent incorrectly.
Any applicable import taxes, customs, duties or VAT are at the expense of the customer. If these are not paid, the receipt of the dress will be refused by Villoni Boutique and returned back to you at your expense.
If for whatever reason you refuse import of the item and request to have it returned to us, you are subject to pay for return shipping.
WHAT ARE THE REQUIREMENTS FOR THE RETURNED ITEMS?
All returns are inspected by our quality assurance team. To be eligible for a store credit, your item must be in the same condition that you received it, unused, with all tags attached, and in its original packaging. Any signs of a dress having been used will be denied for a store credit.
If a dress is received and found to be without tags attached, original packaging not intact, deodorant stains, strong scents of perfume, makeup, dirt, stains, damage, holes/tears, pulls in the material, animal hair, grass stains, odours, etc, the return will be denied.
If a return item is denied, the customer will be contacted and the item returned back to the customer.
Please Note: Items purchased with a store credit are final sale and will not be accepted for return.
ARE THERE ANY FEES FOR RETURNING AN ITEM?
There are no restocking fees.
If your order qualified for free shipping, a flat rate of $15 will be misused from the store credit.
For returns initiated within the Australia, a return label will be provided by Villoni Boutique and a flat rate of $15 will be deducted from your store credit.
When returning an item internationally, shipping costs are the responsibility of the customer.
PROCESSING YOUR STORE CREDIT
Once our team has inspected your return (this can take up to 7 business days depending on volume of returns), we will contact you to inform you whether the return was approved or rejected. If the return was approved, you will be able to access your store credit immediately by logging into your account.
To view or apply your store credit to your next purchase, you must log in to your account using the email provided on your order. A one-time log in code will be sent to your email to log you in, so please ensure you have access to the email which is provided.
ARE THERE ANY EXCEPTIONS TO THE RETURNS GUIDELINES?
There will not be any exceptions. If a return is requested after the 7-day window, it will be denied. If a dress is sent later than 5 days after receiving the return label, it will be denied. If a dress is received and found to be without tags attached, original packaging not intact, deodorant stains, strong scents of perfume, makeup, dirt, stains, damage, holes/tears, pulls in the material, animal hair, grass stains, odours, etc, the return will be denied.
If a return item is denied, the customer will be notified and the item returned back to the customer.
DAMAGES AND ISSUES
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 2 days after your dress has arrived to contact us that your item is damaged to receive a replacement item.
In the rare circumstance where the customer receives a faulty item, Villoni Boutique will cover the cost of shipping as well as the shipping of the replacement item.
Important Note: Glitter, gems, florals, or sequins shedding from the dress is not considered a fault or a defect. It is perfectly normal for these dresses to shed.
CAN I EXCHANGE AN ITEM?
Unfortunately, we are currently unable to process exchanges. You can return the item to us for a store credit which you can use to place a new order.
REFUND PROCESSING:
If for whatever reason a refund is being processed, it can take 10 - 14 business days for the refund to reflect on your original payment method.
